Privacy Policy ez96 —
Our Commitment to Protecting Your Data

1Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by ez96 ("we", "Company") and applies to all individuals who access or use the ez96 platform, including the ez96.fun website, the ez96 mobile app, and all related services (collectively referred to as the "Platform").

By registering an account or using the ez96 Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms and Conditions ez96, which forms part of the overarching agreement between you and us.

This Policy is designed to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. ez96 is the responsible data controller for all personal data collected through our Platform.

2Personal Data We Collect

Ez96 only collects personal data that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect:

Data You Provide Directly:

• Registration Information: Full name, date of birth, email address, phone number, encrypted password.
• Identity Verification Documents (KYC): Copy of identity card (MyKad), passport, or other valid identity document; selfie for identity verification when required.
• Financial Information: Bank account number, bank name, and account holder name for deposit and withdrawal processing. We do not store credit card numbers directly — these are handled by approved third-party payment providers.
• Profile Information: Preferred username, game preferences, account settings.

Automatically Collected Data:

• Technical Data: IP address, web browser type, operating system, screen resolution, device ID.
• Usage Data: Pages visited, session duration, games played, login time and frequency.
• Location Data: General geographic location based on IP address for regional verification and legal compliance purposes.
• Cookie Data: Information collected through cookies and tracking technologies as described in Section 5.

3How We Use Your Personal Data

We use your personal data on valid legal bases, including contract performance, the company's legitimate interests, legal obligations, and your consent. The specific purposes for data use are as follows:

Ez96 will not use your personal data for any other purpose not stated above without obtaining your consent first. If you wish to withdraw consent for any specific purpose, you may do so through your account settings or by contacting us directly.

4Data Sharing with Third Parties

Ez96 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your personal data in the following limited situations:

• Trusted Service Providers: We work with carefully selected third-party service providers, including payment providers, game software providers, cloud service providers, and analytics companies. All such providers are bound by strict confidentiality agreements and may only process your data in accordance with our instructions.
• Legal Obligation: ez96 will disclose your personal data to the relevant authorities when required to do so by Malaysia law or a valid court order.
• Legitimate Interest Protection: In cases where data disclosure is required to protect the safety of other users, prevent fraud, or defend ez96's legal rights.
• Business Transfer: If ez96 is involved in any merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, subject to notice being provided to you.

In all of the above situations, ez96 ensures that adequate safeguards are in place to protect your privacy. We do not share data beyond what is necessary for the intended purpose.

5Cookies & Tracking Technologies

Ez96 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit the ez96 Platform.

Types of Cookies We Use:

• Necessary Cookies (Required): These cookies are required for the Platform's core operations, such as enabling you to log in and maintaining your session. ez96 cannot function properly without them.
• Performance & Analytics Cookies: We use these cookies to understand how members use our Platform, which pages are most popular, and where technical issues occur. This information is used in aggregate form for Platform improvements.
• Functional Cookies: These cookies allow the Platform to remember your preferences — such as language settings, display theme, and game preferences — to deliver a more personalised experience.
• Marketing Cookies: With your consent, we use these cookies to display relevant ez96 advertisements and promotional offers based on your interests and activity on the Platform.

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the ez96 Platform.

6Data Security

Ez96 continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. Our technical and organisational security measures include:

• 256-bit SSL encryption for all data transmissions between your device and ez96 servers.
• Encrypted password storage using strong hashing algorithms — we never store passwords in plain text.
• Multi-layered firewall and an intrusion detection system (IDS) that continuously monitors all incoming and outgoing traffic.
• Role-based access control (RBAC) ensuring that only authorised personnel can access members' personal data, and only to the extent required for their role.
• Regular security audits conducted by independent cybersecurity experts to identify and address any vulnerabilities.
• Encrypted Data Backup stored in a secure, separate location to ensure continuity of service.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. ez96 is committed to facilitating the exercise of these rights:

To exercise any of the rights above, please contact the ez96 Privacy team by email at [email protected] or via live chat on the Platform. We will process your request within 3 business days.

8Data Retention & Deletion

Ez96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active on the ez96 Platform, plus a 5-year period following account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in line with Malaysian accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, or longer if required by regulatory authorities.
• Support Communication Logs: Retained for 2 years for service quality improvement and dispute resolution purposes.
• Analytics Data (Anonymised): Fully anonymised data may be retained indefinitely for business analytics purposes.

When your personal data is no longer required, ez96 will securely delete or destroy it using methods that ensure it cannot be recovered.

9Changes to This Privacy Policy

Ez96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

• Any material changes to this Policy will be communicated to you via a notification on the ez96 Platform or through your registered email address at least 14 days before the changes take effect.
• Minor changes such as grammatical corrections or language clarifications will not require prior notice.
• The "Updated" date at the top of this Policy will always reflect the date of the most recent revision.
• Your continued use of the ez96 Platform after any amendments take effect constitutes your acceptance of the revised Policy.

We encourage you to review this page regularly to stay informed about how we protect your privacy.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the ez96 Platform.
• Response Time: Our Privacy Team will respond to your enquiry within 3 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner or the relevant regulatory body in your jurisdiction.